We have contacted Apple to get more clarification on the matter, such as: will there be a recall? is Apple working on a fix? has LG been confirmed as the manufacturer to blame? The same thread now counts 151,571 views at over a hundred pages long. The now-escalated issue has prompted many more customers to take to the Apple Support Communities board.
And they will be more than happy to tell you exactly what needs to be done about it.
At the time, the discussion had racked up a mere 10,000 views (since June 16th), though it was still enough to determine that something was up with the Retina display on the new MacBook Pro. Answer (1 of 5): You go to click on the support link and follow instructions to contact customer support about your hardware problem. The forum thread in question was highlighted by Softpedia on August 2nd.
RETINA DISPLAY MACBOOK PRO SCREEN ISSUES SOFTWARE
Users writing in a lengthy thread on Apple’s official forums say the Mac makers are working up a software update, though it seems highly unreasonable to treat a hardware issue with a software patch. It is unclear whether Apple is aware of the issue - thus replacing the faulty units with systems that have their screens manufactured by Samsung.Īccording to several reports (one about 10 days old), the Retina MacBook Pros equipped with Samsung screens do not exhibit the burn-in / ghosting issue. I also tried a clean install, to make sure that no other 3rd party software would be the cause of this, but the result is the same. I too confirm that the issue doesn't occur after safe mode startup. Some customers who have already seen the Genius bar at Apple’s retail stores have been promised replacement units. Same problem here: MacBook Pro 13' 2017, screen flickering in every application, most noticeable in clear, white backgrounds. Most, if not all of the affected systems, appear to have their screens manufactured by LG Display. While Apple is yet to announce a recall of all affected MacBook Pros, it appears the culprit has been isolated. Apparently the issue has been linked to a faulty batch of screens manufactured by Korea-based LG Display. Retina MacBook Pro owners noticing a burn-in on their screens might need to take their units back to Apple.
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